After payment has been received, items will be shipped within the time frame selected upon checkout. All items are shipped through USPS and are sent as priority mail unless otherwise discussed. Please allow 2-4 business days after shipment for order to arrive. Seller is NOT responsible for any lost or damage caused during shipping. No refunds or exchanges will be given in the case of lost or damaged items due to shipping. Insurance will be provided upon request (an additional fee will be required). If you would like to add insurance to your order, please send me a message prior to purchase.
Please pay for all items within 48 hours of committal.
I currently accept all major credit cards.
If payment is not received within 3 business days of order, order will be cancelled
I do not start work on any item until payment is received..thank you:)
Returns & Exchanges
I value you as a customer and I want you to be happy with your purchase but if there are any issues please contact me so I can make it right!
Refund/Cancellations - For all orders there is a non-refundable 25% cancellation fee. No Refunds can be given 3 weeks prior to need by date. Tumblers and ornaments are final sale no refunds!
Additional Policies and FAQs
Please remember that all of my products are handmade and that supplies may be out of stock from time to time. I will do my best to match the ribbon, color paper, design ect. to give the same great effect that you view on the listing. That being said, products are made in a smoke free environment.
If you view a Sweet Buttercup design that you like but would prefer another color or a slight change, please contact me prior to placing your order so I can get details and make a private listing. I also encourage you to send me custom orders with new ideas you may have. I want to work with you to give you and your event the details it deserves.
I look forward to your business!